FAQ
Ordering, Payment & Shipping
When delivered?
✓ Processed within 1 business day / delivered within 1–3 business days
You will receive a track & trace once your order has been shipped
Log in to view the current status of your package
Shipping costs?
✓ Free shipping on orders over €60
under €60: €6 shipping costs
What payment methods do you accept?
✓ iDEAL
✓ Klarna (pay later)
✓ PayPal
✓ Apple Pay
✓ Credit card and other fast payment options
For some payment methods, your details are automatically filled in for a fast and secure checkout.
Problem with order?
✓ Our contact page
✓ Live chat at the bottom right of the website
We are happy to help you and ensure that your question is answered quickly.
Returns & Promotions
Free massage brush promotion?
✓ Free scalp massage brush with purchases over €75
Automatically added to your cart
Returns?
Yes, returns are possible, of course. All information about this can be found on our returns page. Here you can read exactly how to easily return your order and what conditions apply.
Want to return an item immediately? log in and click on the product you wish to return.
Discounts or promotions?
Yes! Sign up for our newsletter (via the pop-up or at the bottom of the website) and receive:
✓ Exclusive discount codes
✓ Updates on new products
✓ Tips and blogs on hair care & scalp problems
✓ Priority access to special promotions
Products & Brand
Why Mamé?
✓ Free from sulphates (SLS/SLES), parabens, silicones, microplastics and GMOs
✓ 100% vegan & cruelty-free
✓ Professional quality with natural active ingredients
✓ Suitable for daily use
✓ Supports a healthy scalp and shiny hair
✓ Effective for normal, dandruff, oily, dry and sensitive scalps
Which products for me?
Every hair type and scalp is unique. Do you want to know which products are perfect for your hair and scalp?
👉 Take our Hair Quiz now, and within a few minutes, you'll receive personalized advice with the best products for your situation. This way, you'll always choose the right care!
Personal advice?
Absolutely. Do you have any questions or are you unsure which products are best for your hair?
✓ Use the Hair Quiz for personalized recommendations based on your hair & scalp
✓ Contact us via the contact page
✓ Ask your question directly via the live chat at the bottom right
Sustainably packaged?
We strive for minimal environmental impact.
✓ Where possible, we use recycled packaging materials
✓ Our packaging is consciously chosen: as light and small as possible, without unnecessary plastic
✓ Our shipping is set up to be climate-conscious
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