FAQ
FAQ
When will my order be delivered?
If you order before 12:00 , your order will be shipped the same day.
If you order before 23:45 , your order will be delivered the next day. This way, you will have your natural hair care at home quickly.
Once your order has been paid and is being processed, you will receive a track and trace code as soon as possible to track your package.
What are the shipping costs?
✔️ Free shipping on orders over €60.
For orders under €60, shipping costs will be automatically calculated in your shopping cart.
We ship fast, safe and sustainable.
How does the free scalp massage brush promotion work?
With an order of €75 or more, you will automatically receive a free scalp massage brush as a gift. Once you reach this amount, the product will automatically be added to your shopping cart: you don't have to do anything for this, just enjoy it during your self-care moment :)
Which payment methods can I use?
You can pay safely via all common payment methods, such as:
✔️ IDEAL
✔️ Klarna (pay later)
✔️ PayPal
✔️ Apple Pay
✔️ Credit card and other fast payment options
With some payment methods (at the top of the checkout page) your details are filled in automatically, so that you can pay quickly and securely and do not have to fill in all your details.
Do you also offer discounts or promotions?
Yes! Sign up for our newsletter (via the pop-up or at the bottom of the website) and receive:
✔️ Regular exclusive discount codes
✔️ Updates on new products
✔️ Tips and blogs about hair care & scalp problems
✔️ Priority for special promotions
What makes your hair products stand out?
Our hair care is specially developed for those looking for natural, effective and safe products. Free from sulphates (SLS/SLES), parabens, silicones, microplastics and GMO (non-GMO) . 100% vegan and not tested on animals. Professional quality with natural active ingredients. Based on aloe vera - mild, moisturizing and perfect for daily use. Supports a healthy scalp and shiny hair. Effective for scalp problems such as dandruff, oily scalp, dry and sensitive scalp.
Can I return my order?
Yes, returns are of course possible. You can find all information about this on our returns page . Here you can read exactly how you can easily return your order and which conditions apply.
What if something goes wrong with my order?
We are always here for you. Feel free to contact us via:
✔️ Our contact page
✔️ The live chat at the bottom left of the website
We ensure that your question or problem is resolved quickly.
Which hair products are best suited to my hair and scalp?
Every hair type and scalp is unique. Want to know which products are perfect for your hair and scalp?
👉 Take our Hair Quiz now — within a few minutes you will receive personal advice with the best products for your situation. This way you always choose the right care!
Are your products sustainably packaged?
We strive for minimal impact on the environment.
✔️ Where possible we use recycled packaging material
✔️ Our packaging has been consciously chosen: as light and small as possible, without unnecessary plastic
✔️ Our shipping is climate-conscious
Can I also get personal advice?
Absolutely. Do you have any questions or doubts about which products are best for your hair?
✔️ Use the Hair Quiz for personalized recommendations based on your hair & scalp
✔️ Contact us via the contact page
✔️ Or ask your question directly via the live chat at the bottom left